Glimmer Games - Download Computer Games

| System Requirements | Installlation / Uninstalling | Game Modes and Types | How to Bowl | Options | TroubleShooting |

| Troubleshooting |

The balls and/or pins are invisible!! What's going on!??

You have enabled the shaders setting in graphics options. Your videocard does not support shaders, and you will need to go back into the graphics options menu and turn shaders off again. You may also wish to try updating your video drivers to see if this will resolve the problem. If it does not, you will need to disable shaders.

How can I increase performance?

If the game is not running as smoothly as you would like, set the resolution to 640x480, turn shaders off, turn shadows off, turn particle effects off and change the color depth to 16 bit. If the game is still not running smoothly, please consider updating your drivers. If the game is now running smoothly, you may try turning some of these settings back on or increasing the resolution. Try to only change one setting at a time; If the performance decreases after you change it, you will know what caused it and how to reverse it.

The game doesn't start or crashes shortly afterwards. What can I do?

This is often caused by using outdated device drivers for your videocard or soundcard. We highly recommend updating your device drivers regularly as this can help eliminate problems with a lot of software. Please see : Updating your Video Drivers for more information.

If this does not resolve the issue, please also try Updating your Audio Drivers as this can poor drivers can often stop games initializing correctly.

Another reason you might be unable to run the game is if you have an old version of DirectX Installed. All our games require DirectX7 or higher be installed, and 99% of you will already have that. If you are not sure or if you would like to install the latest version, please see : How to Check and Update DirectX.

If you are playing the demo version of Kick Shot Pool, it is possible that we need to make some modifications so that the game will support your computer. If you have tried all of the above advice and have not had any success, please email us with as much information about the problem and your computer.

The game starts ok, but it crashes at some point during gameplay. What can I do?

This is often caused by using outdated device drivers for your videocard or soundcard. We highly recommend updating your device drivers regularly as this can help eliminate problems with a lot of software. Please see : Updating your Video Drivers for more information.

Another reason you might be unable to run the game is if you have an old version of DirectX Installed. All our games require DirectX7 or higher be installed, and 99% of you will already have that. If you are not sure or if you would like to install the latest version, please see : How to Check and Update DirectX.

The game works, but it is slow and the screen update is jerky. How can I fix this?

This is often caused by using outdated device drivers for your videocard or soundcard. We highly recommend updating your device drivers regularly as this can help eliminate problems with a lot of software. Please see : Updating your Video Drivers for more information.

Ensure that you are not running other programs at the same time as you play the game. While you may be able to run a software firewall, antivirus software, instant messenger software and other background tasks without complications, we do not support this and recommend that you close all other programs before starting the game. If you are not playing a game against an online opponent over the internet, we recommend that you should not be connected to the internet while playing, as this can also interfere with the proper running of your game.

It is rare, but occasionally, poor audio drivers can cause games to glitch repeatedly. If the above issues have not resolved your problem, please try Updating your Audio Drivers.

The game plays fine in most modes, but crashes or hangs when I try to play against an Internet opponent

We have taken every care and done exhaustive testing to ensure that the multiplayer mode works very well on all connections and systems. We have also ensured that - as far as possible - you will not have to change any settings to play against Internet opponents. However, if you want to host a game and are running a software firewall, security software or your system is connected either directly or via a network to a router or hardware firewall, you will need to ensure that the game is given permission to play. The game uses UDP Port 19248 so please follow the instructions in the manual for your hardware or software to ensure the port forwarding is enabled and allows traffic on this port. This is a harmless port so there are no security risks in allowing the game to use this port.

If you are playing a multiplayer game and you are not able to play properly, this is almost certainly the cause, so please take time to ensure that you have correctly configured your software and hardware to allow the game to use this port. The vendor of the router, firewall, or security software will be able to help you with this if you tell them that you need to allow your game to play on UDP port 19248.

If you are uncertain about how to configure your hardware / software to allow the game to use this port, please contact your system administrator or your hardware vendor for more information.

Checking and Installing DirectX

All of our games expect you to have DirectX 7 or higher installed. 99% of you will already have version 7 or later installed and will not need to update. If you are experiencing difficulties getting the game to run, however, it is a good idea to update your DirectX version to the latest, as your videocard drivers may be optimized to work with recent versions. If you have an earlier version of DirectX than 7, you will need to update. The easiest way to do this is to use Windows Update. If you do not have this option or would prefer to download it manually, you may get the latest version of DirectX here.

If you are uncertain which version of DirectX you have installed, please Read Our Guide to Finding Your DirectX Version or use the contact form below and we will provide you with easy to follow instructions so that you may check it.