<LESSON>

<HEADINGS>
	<1>Start typing! Go quickly, but carefully.</1>
	<2>Remember, your accuracy must remain at 90%.</2>
	<3>You're halfway there!</3>
	<4>Last section! Keep it up!</4>


</HEADINGS>


<DESCRIPTION>The thirteenth lesson is timed! Finish in 5 minutes with accuracy of 90% or better.</DESCRIPTION>



<LessonTime>300</LessonTime>
<MaxErrors>-1</MaxErrors>
<MinWPM>-1</MinWPM>
<MinAccuracy>-1</MinAccuracy>


<TASK>
<HEADING>1</HEADING>
<TEXT>Dear Mr. Pim,</TEXT>
<TEXT>   My assistant informs me that you are unhappy with the</TEXT>
<TEXT>services provided by our company. I am both shocked and</TEXT>
<TEXT>sad to hear this, as you have been a valuable client.</TEXT>
</TASK>

<TASK>
<HEADING>2</HEADING>
<TEXT>It would be very unfortunate if our relationship was to be</TEXT>
<TEXT>terminated due to a misunderstanding. In regards to this,</TEXT>
<TEXT>I'd be grateful if you could forward us the documents in</TEXT>
<TEXT>question, preferably those relating to the accident itself.</TEXT>
</TASK>

<TASK>
<HEADING>3</HEADING>
<TEXT>For my part, I am doing my best to understand how such</TEXT>
<TEXT>a mistake could have been made in the first place. I can</TEXT>
<TEXT>assure you that those responsible for the spillage will</TEXT>
<TEXT>be determined and appropriate disciplinary action taken.</TEXT>
</TASK>

<TASK>
<HEADING>4</HEADING>
<TEXT>I do hope we can resolve this issue swiftly and fairly, to</TEXT>
<TEXT>the satisfaction of all parties.</TEXT>
<TEXT>Sincerely yours,</TEXT>
<TEXT>Sinclair P. Lewis, CEO GloboMilkTech Inc.</TEXT>
</TASK>




</LESSON>

