If you are experiencing crashes...

First you need to make sure you computer meets the minimum system requirements set forth on the box the game. You can find these requirements both on the box and here.

You also need to make sure you have the latest drivers for your video and sound cards and in some cases updated motherboard drivers. You can generally find these on your manufacturer's website, refer to your hardware documentation for further instructions on updating your hardware drivers.

Make sure the 3D hardware acceleration is turned all the way up.

For Windows® 98/98se/ME*

1. Right-click on the My Computer icon on the desktop and select Properties.

2. Select the Performance tab and click the Graphics button.

3. Make sure the acceleration slider is set to Full.

For Windows XP and 2000*:

1. Click on the Start button > Settings > Control Panel.

2. Double-click the Display icon.

3. Click the Settings tab.

4. Click the Advanced button.

5. Click the Troubleshoot tab.

6. Make sure the acceleration slider is set to Full.

For Windows VistaTM*:

1. Click on the Start button > Control Panel.

2. Select Personalization > Display Settings.

3. Choose Advanced Settings > Select the Troubleshoot Tab.

4. Make sure the acceleration slider is set to full.

Set your desktop to a resolution of 800x600, 32-bit True Color.

For Windows 98/98se/ME/2000/XP*

1. Right-click on your desktop and select Properties.

2. Click the Settings tab.

3. Set your screen area to 800x600.

4. Set the colors to 32-bit (True Color).

5. Click Apply and OK.

Turn the hardware acceleration for your sound card to "Basic".

For Windows 98/98se/ME*

1. Click the Start button > Settings > Control Panel.

2. Double-click on the Multimedia icon.

3. Select the Audio tab.

4. Click on the Advanced Properties button in the Playback section.

5. Click on the Performance tab.

6. Reduce the Hardware acceleration to Basic, the 2nd notch from the left.

7. Click Apply and then OK 2 times. Run the game now. Don't forget to turn the acceleration back up to restore the high-end features for your sound card when using other applications.

For Windows 2000*

1. Click on the Start button > Settings > Control Panel.

2. Double click the Sounds and Multimedia icon.

3. Click on the Audio tab > click Advanced from the Sound Playback section.

4. Reduce the Hardware acceleration to Basic > click Apply > Click OK to close the option.

For Windows XP*

1. Click the Start button > Settings > Control Panel.

2. Double-click the Sounds and Audio Devices icon.

3. Click the Volume tab.

4. Under Speaker settings, click the Advanced button.

5. Click the Performance tab.

6. Reduce the Hardware acceleration to Basic, the 2nd notch from the left.

7. Click Apply and then OK 2 times. Run the game now. Don't forget to turn the acceleration back up to restore the high-end features for your sound card when using other applications.

For Windows VistaTM*:

1. Right-click on your desktop and select Personalize.

2. Select Display Settings.

3. Set your screen area to 800x600.

4. Set the colors to 32 bit (True Color).

5. Click Apply and Ok.

*All Operating Systems may not be supported by your game, please check the minimum system requirements here or look for it to be printed on your game box.