Contact

Requesting Technical Support

Before contacting eGames for Technical Support, please be sure to check all the other resources available to you for help. In the Help menu above, click on "Common Questions" to read through the Frequently Asked Questions thoroughly to find your problem before contacting eGames. All support requests can take up to 5 days for a reposnse, and most often end up being the same answers that are presented in the FAQ's.

Also, be sure to check our website FAQ's for the most up to date issues on your product. In addition to the general FAQ's, there are product specific questions and answers, usually with more recent issues that were not known at the time this CD was manufactured. You can visit our Online Support site by selecting the Help menu above and clicking on the "Online Help" button.

If you have checked both of these areas and still cannot find an answer to your question, you can use our Online Support Request Form to send your request to one of our Technical Support Representatives. Please be sure to fill out the form completely. Incomplete forms may result in the request being returned to you for more information. If there is any information on the form that you are unsure about, refer to the instructions below.

Visit our Online Support Request Form by clicking here. (You must be connected to the internet using your existing internet service provider to use this or any of the online resources available in this program.)

Finding the Information on the Form

Name, email address and daytime Phone Number:

> This information is required so that we know who to contact about the problem.

Select a product:

> Please be sure to select the correct product. Responses vary depending on the product, and we may not be able to help you without knowing the correct product name.

Enter Product version number:

> The product version number is located on the lower left of the CD ROM printing itself (not the package).

Select your CPU:

> To determine your CPU, or processor speed, simply right click on the "My Computer" icon on your desktop and select the "General" tab.

Enter amount of physical memory (RAM) you currently have on your machine:

> To determine your RAM, simply right click on the "My Computer" icon on your desktop and select the "General" tab.

Enter what kind of video/graphics card you currently have:

> To determine your video or sound card, follow these steps:

> 1. Click on Start.
> 2. Highlight Settings and click Control Panel.
> 3. Double-click your System icon.
> 4. Click Device Manager to bring up the hardware list in your computer. Your video card will be listed under Display Adapter. Your sound card will be listed under Sound, Video and Game Controllers. Highlighting a card and clicking "Properties" will give you more information about the card.

Amount of memory your video card has:

1. Click on the Start, and select RUN...
2. Type "dxdiag" on the text box and click OK. This will start the DirectX Diagnostic utility.
3. Click on the "Display" tab. At the top left of the screen is "Approx.Total Memory". Use the number to the right of this line.

Version of DirectX:

1. Double click on your My Computer icon.
2. Double click on your C:\ drive, then the Program Files folder, then the DirectX folder and then the Setup folder.
3. Double click on the Dxdiag icon.
4. This brings up the "DirectX Diagnostic Tool".
5. The version number is listed on the bottom of the first page (tab) next to "DirectX Version:".

Operating System:

> To determine your Operating System, simply right click on the "My Computer" icon on your desktop and select the "General" tab.

Enter the error message (if any) you are receiving:

> If you are getting a specific error message when trying to run the game, type it in this box EXACTLY as it is displayed on the screen. You may need to run the program again and write the message on a piece of paper before filling out the form.

Other Comments:

> Include any other comments and questions you may have. Please include a complete description of the problem you are experiencing, including when any error messages appear. Please be as descriptive as possible. If you are having a problem with one game in a game collection of multiple games, please be sure to include the name of the specific game in this description.